Refund Policy | Jenga Donate

Last Updated: January 15, 2024

Thank you for supporting Jenga Donate. We are committed to transparency and want you to feel confident about your donations. This policy explains how we handle refund requests.

            Quick Summary: All donations are generally considered final. However, we understand that exceptional circumstances may arise, and we handle each request on a case-by-case basis with compassion and understanding.
        

General Policy

As a nonprofit organization, we rely on donations to rescue and care for animals in need. Once we receive a donation, we immediately put it to work saving lives. Therefore, donations are generally non-refundable.

When We May Consider Refunds

We will consider refund requests in the following situations:

Duplicate donations: If you accidentally made the same donation twice
Incorrect amount: If you entered the wrong donation amount (e.g., $1000 instead of $100)
Unauthorized donation: If someone made a donation using your payment method without permission
Technical errors: If our system processed your donation incorrectly

How to Request a Refund

If you believe you qualify for a refund, please contact us within 30 days of your donation:

Email us at refunds@jengadonate.org
Include your donation receipt or transaction ID
Explain the reason for your refund request
We will review your request within 3-5 business days

Processing Time

If your refund is approved:

We will process it within 7-10 business days
Refunds are issued to the original payment method
Bank processing may take an additional 3-5 business days
You will receive an email confirmation when processed

Recurring Donations

For monthly recurring donations:

You can cancel future donations at any time
Cancellations take effect for the next billing cycle
Past recurring donations are generally non-refundable
To cancel, email us or manage through your PayPal/Stripe account

Tax Implications

            Important: If we issue a refund for a donation you've already claimed as a tax deduction, you may need to amend your tax return. Please consult your tax advisor.
        

Alternative to Refunds

Instead of a refund, you might consider:

Applying your donation to a specific program or animal
Receiving updates about how your donation was used
Transferring the donation to a future date
Dedicating the donation in someone's honor

Frequently Asked Questions

Q: I changed my mind about donating. Can I get a refund?
A: While we appreciate your initial intent to support our cause, donations are generally final once processed. We encourage you to contact us to discuss your concerns.

Q: What if I'm experiencing financial hardship after donating?
A: We understand that circumstances can change unexpectedly. Please contact us to discuss your situation, and we'll do our best to help.

Q: Can I dispute the charge with my bank instead?
A: We ask that you contact us first before initiating a chargeback. We're committed to resolving any issues directly and fairly.

Contact Us About Refunds

Email: refunds@jengadonate.org
Phone: +1 474 561 1525
Hours: Monday-Friday, 9 AM - 5 PM EST
Response Time: Within 48 hours

Our Commitment

We value your trust and support. Every donation, regardless of size, makes a real difference in the lives of animals. We commit to:

Using all donations responsibly and efficiently
Providing transparency about how funds are used
Treating all refund requests with respect and fairness
Maintaining the highest standards of financial integrity

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